Frequently Asked Questions

All our courses are accredited by Highfield Qualifications and regulated by Ofqual. Upon successful completion, you will receive a nationally recognised qualification certificate. The specific qualification level and awarding body details are listed on each course page.

Please bring a valid form of photo ID (passport or driving licence), a pen, and any pre-course materials you may have been sent. Lunch and refreshments are not provided unless stated, so please bring your own or plan to visit nearby shops. Comfortable clothing is recommended as some courses involve practical elements.

Cancellations made more than 14 days before the course start date are eligible for a full refund. Cancellations made between 7 and 14 days before the course will receive a 50% refund. Cancellations made less than 7 days before the course are non-refundable. You may transfer your booking to another date or another person at no additional charge, subject to availability.

Our courses are primarily held at our training centre in Peterborough. The full venue address and directions are provided on each course page and in your booking confirmation email. Free parking is available on site.

If you are unsuccessful in your assessment, resit opportunities are available as an add-on when booking. You can purchase up to 3 resit attempts. Your trainer will provide feedback and guidance to help you prepare for your resit.

All payments are processed securely online via Stripe. We accept all major credit and debit cards. Prices shown on the website are ex VAT. The full amount including VAT will be shown at checkout before you complete your payment.

Yes, once your payment has been processed you will receive an email confirmation with your booking reference, course details, venue information, and any important notes for the day. Please check your spam folder if you do not receive it within a few minutes.