Location: Aston Villa Football Club, Birmingham
Working Hours: Minimum 5 hours per shift, up to 10 hours for some roles. Matches typically take place on Saturday or Sunday afternoons, with occasional midweek evening games.
Overview
Join Crowsafe UK at Aston Villa Football Club. We are seeking professional and dedicated SIA Door Supervisors to join our matchday security team. This is a fantastic opportunity to work at one of the most iconic football clubs in the UK, ensuring the safety and security of fans, staff, and players while maintaining an exceptional matchday experience.
As an SIA Door Supervisor, you will be a vital part of the stadium’s security operation, handling crowd control, managing access, and responding to incidents with professionalism and authority.
Key Roles and Responsibilities
- Access Control: Monitor entrances, exits, and restricted areas, ensuring only authorized personnel and fans are granted entry.
- Conflict Resolution: Handle challenging situations calmly and professionally, including disputes or disruptive behaviour.
- Crowd Safety: Oversee the movement of fans within the stadium, preventing overcrowding and ensuring compliance with safety regulations.
- Incident Response: Act swiftly to manage security incidents, emergencies, or safety concerns, escalating issues as necessary.
- Search Procedures: Conduct bag checks and searches at entry points in line with the club’s safety policies.
- Emergency Protocols: Assist with evacuations and provide guidance during emergencies, ensuring the safety of all attendees.
- Customer Engagement: Provide a courteous and approachable presence, assisting fans with queries while maintaining a secure environment.
- Teamwork: Work closely with stewards, supervisors, and emergency services to ensure a smooth and safe matchday operation.
Key Attributes and Characteristics
- Professionalism: Represent Aston Villa Football Club with integrity, courtesy, and a commitment to high standards.
- Confidence: Manage situations assertively and calmly, maintaining authority under pressure.
- Observant: Remain vigilant, identifying risks or potential issues before they escalate.
- Resilient: Thrive in a dynamic, fast-paced environment with long shifts.
- Approachable: Balance security responsibilities with exceptional customer service.
- Team Player: Collaborate effectively with colleagues to maintain a safe and enjoyable atmosphere.
Qualifications and Requirements
- A valid SIA Door Supervisor License is essential.
- Must be at least 18 years old.
- Willingness to travel to and from Aston Villa Football Club independently.
- Availability for Saturday or Sunday afternoons, as well as midweek evening games.
- Good communication skills and the ability to handle challenging situations.
- Provide a 5 year checkable work history.
- Preferred but not essential:
- Previous experience in door supervision or event security.
- NVQ Level 2 in Spectator Safety or willingness to work towards it (training provided).
What We Offer
- Competitive Hourly Rate: Earn while contributing to the excitement of matchday.
- Friendly Environment: Join a supportive team that values professionalism and camaraderie.
- Ongoing Training and Development: Access opportunities to enhance your skills and progress your career, including formal qualifications.
- Be Part of the Action: Experience the thrill of working at Aston Villa Football Club on matchdays.
Be a vital part of the matchday experience—apply now to become an SIA Door Supervisor at Aston Villa Football Club!