Overview
Join Crowdsafe UK at Luton Town Football Club as a Matchday Steward and be part of the action at a proud and passionate English football club. This is a fantastic opportunity for enthusiastic and professional individuals to play a key role in ensuring the safety, security, and enjoyment of fans and visitors on matchdays.
As a steward, you will help create a safe and welcoming environment, working closely with supporters and staff to deliver an exceptional matchday experience.
Key Roles and Responsibilities
- Crowd Management: Oversee the movement of fans in and around the stadium, ensuring safety and preventing overcrowding.
- Customer Service: Provide a friendly, approachable presence, assisting fans with directions, queries, or concerns.
- Access Control: Monitor entrances, exits, and restricted areas, checking tickets and ensuring only authorized individuals gain entry.
- Safety Monitoring: Identify potential risks or hazards and respond quickly to any incidents, escalating as necessary.
- Emergency Response: Support evacuation procedures and assist in managing emergency situations in accordance with training and protocols.
- Stadium Rules: Enforce the club’s policies, ensuring a safe and enjoyable environment for everyone.
- Team Collaboration: Work closely with fellow stewards, supervisors, and emergency services to deliver a seamless matchday operation.
Key Attributes and Characteristics
- Professionalism: Represent Luton Town Football Club with integrity, courtesy, and a commitment to high standards.
- Approachable: Be welcoming and supportive, ensuring fans feel safe and valued.
- Alertness: Maintain vigilance to identify potential issues and act promptly.
- Confidence: Handle challenging situations calmly and assertively.
- Team Player: Collaborate effectively with colleagues to ensure matchday success.
- Adaptability: Thrive in a dynamic environment with varying challenges and responsibilities.
Qualifications and Requirements
Essential:
- Must be at least 18 years old.
- Willingness to travel to and from Kenilworth Road Stadium independently.
- Availability for Saturday or Sunday afternoons, as well as midweek evening games.
- Good communication skills and a customer-focused attitude.
Preferred (but not essential):
- Previous stewarding or customer service experience.
- NVQ Level 2 in Spectator Safety or willingness to work towards it (training provided).
What We Offer
- Competitive Hourly Rate: Earn while being part of the matchday excitement.
- Friendly Environment: Join a supportive team that values collaboration and camaraderie.
- Ongoing Training and Development: Access opportunities to enhance your skills, including formal qualifications in spectator safety.
- Be Part of the Action: Experience the buzz of matchdays at Luton Town Football Club.
Be the face of safety and hospitality on matchdays—join Luton Town Football Club as a Matchday Steward today!